Shipping

Caribbean Platform Shipping Rates 

Shipping Rates:

  1. Free Standard Shipping
  2. If you select Expedited shipping(normally 3-5 business days total) rates apply based on items shipped and total weight.
  3. We do not offer free shipping to Nunavut, Northwest Territories, Yukon. 

PLEASE TAKE NOTE OF THE FINAL SHIPPING PRICE FOR AN ITEM AT CHECKOUT, ADDITIONAL FEES MAY APPLY.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

 

Shipping Policies

 

Caribbean Platform Shipping Policies:

  1. Merchandise is shipped by UPS Mail and the Canada Post within Canada.  We offer International shipping on certain products.
  2. Shipments usually leave our warehouse as soon as possible (normally 1-3 business days from when your order is placed) (Orders ship out from our warehouse Monday-Friday). Shipments can be expedited for an extra handling fee, please review shipping options at checkout call for details (416) 427-4026 (9-5 EST, M-F).
  3. Handling cost is around $2.00 per order, it is included in Standard, Expedited and Second-Day orders. Appropriate packing materials and boxes are used to safely send out packages.
  4. You will receive an email containing all necessary tracking information once your order has
  5. Orders more than 30 days from date of receipt by customers are non-refundable.
  6. Orders in excess of $500.00 are considered special order and are non-refundable.
  7. Products that arrive melted/frozen or are altered due to environmental factors at the shipping address (altitude/temperature) are ineligible for refunds or replacements.

 

Problems with Delivery

Returned Orders:

If your order is returned to us for any of the following reasons, we will refund your payment method for the product returned minus a 25% restocking fee (minimum of $10 CAD) and the original shipping fee(s). An additional restock fee may be assessed for any fees incurred by Caribbean Platform to return the products to our warehouse (including return postage, handling, storage and quarantine fees).

  • Undeliverable address
  • No one available to accept the deliver
  • Order refused by the customer

If the cost to return the items exceed the cost of the products, then Caribbean Platform will abandon the package and no refund will be available.

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